Shipping policy

Where do you ship from/to?

Products are shipped from our warehouses located in California or Asia.

Currently, we only deliver to the 48 contiguous states in the USA and do not offer international shipping.

What are your delivery options?

We offer both Standard and White Glove delivery options depending on the product.

Standard: Products are delivered to your doorstep. For apartments, this may be the lobby.

Cost: Free

White Glove: Products are delivered to your room of choice, unboxed, and assembled. Our delivery partner will contact you to schedule an appointment for delivery.

Cost: $199 - $299 depending on the number of items (unless otherwise stated).

How long does delivery take?

Cutoff Time: 9:00am PST, Mon-Fri

Order Processing Time: 1-2 business days

Delivery Time: 5-9 business days

Do you provide delivery tracking?

You will receive an email with delivery tracking information once your order has shipped.

Please note that White Glove delivery requires a scheduled appointment. Our delivery partner will contact you via email and/or phone to arrange this appointment.

What happens if there are issues with delivery?

Damaged Product upon Arrival

If your product arrives damaged, please contact us within 48 hours using the Warranty Claim form. Be sure to mention "delivery damage" in the additional details section. To expedite the process, include supporting information, such as photos of the damage. Once we confirm the damage, we will replace or fix the damaged product at no cost to you.

Missed Delivery Appointments

For any missed delivery appointments due to customer unavailability, product size issues (e.g. not fitting doorway, etc), or other physical obstacles, a redelivery fee will be charged at the regular delivery rate. Please be sure to assess delivery conditions prior to purchase.

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*Please visit the Help Center for additional FAQs. Please do not hesitate to contact us with any questions.