Warranty Claim Form

We provide a one-year limited warranty on all products from the time of purchase, unless otherwise stated.

Residential:
Covers manufacturing defects in Era Lane products.

Commercial:
Covers metal or solid wood structural failures in products used lightly in coffee shops, hotels, offices, and similar settings.

Residential:

• For structural failures, replacement parts will be provided at no charge (lead time: 7-13 weeks).
• For soft parts (like threading, piping, buttons, rubber components, and parts with glue as adhesive), local repair charges may be reimbursed if:

1. The repair quote is approved by Era Lane.
2. Era Lane does not guarantee repair work and is not liable for unsatisfactory repairs.

Commercial:

• May involve shipping replacement parts, organizing repairs, or complete replacement (at our discretion).
• Replacement parts are free (lead time: 7-13 weeks). Customers are responsible for labor and shipping costs.
• Local repair reimbursement conditions apply as above.

Residential:
This warranty does not cover marble, paint, leather, metal finish, fabric, fiberglass, foams, plywood, rugs, veneers, cushioning, and coating materials. Era lane products that are not explicitly specified suitable for outdoor use are not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of nature (such as wind, flood, freezing water – including splitting and breakage from water accumulation in tubing), animal damage, burn marks (including those resulting from sunlight passing through glass filled with liquid which can at certain times act as a magnifying lens), fading, staining and mildewing of fabrics, compression of cushion fillings/fiber, and failure to take reasonable care of the product including proper care and maintenance is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the product. If the products are removed from the mainland US & Canada the warranty is considered void. There is no warranty on replacement products.

Commercial:
This warranty does not cover soft parts, marble, paint, leather, fabric, fiberglass, polypropylene, foams, plywood, veneers, and coating materials. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Products are not covered by warranty if defect is from causes beyond normal wear and tear. Era Lane products that are not explicitly specified suitable for outdoor use are not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of God (such as a flood) is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the product. There is no warranty on replacement products.

You must submit a warranty claim for a covered reason within one-year of purchase. The claim may involve providing additional information, including images and a detailed description of the issue.