Return/Exchange Form

You have 100-days from the time of purchase to return or exchange a product for any reason.

We process and ship all orders as fast as possible. Please contact us (customercare@eralane.com) as soon as possible with any issues.

If an order has not shipped, we can cancel it free of charge. If an order has already shipped, it must be returned following our normal return policy.

To start a return, please submit a return authorization request. You must get a return authorization prior to sending us your return product or it may be rejected without refund.

For exchanges, please submit a return authorization request and mark it as 'exchange' on the form.

Products must be returned in new condition and in their original packaging.

Same applies for exchanges.

A 20% restocking fee will be deducted from the refund amount for all returns, unless the product is being returned due to a defect in workmanship. The 20% restocking fee is waived if the product is being exchanged.

If a product is being returned or exchanged due to a defect in workmanship we will pay all shipping fees. If a product is being returned or exchanged due to change of heart (‘buyers remorse’) you will be responsible for the return and/or exchange shipping fees.

Please allow up to 2 weeks for us to process and refund your amount and/or ship an exchange after we have received the returned product. All refunds can only be credited back to the original form of payment, or store credit (your choice).