Do not sell or share my personal information
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Return & Exchange Policy
What is your return policy?
You have 100-days from the time of purchase to return or exchange a product for any reason.
Can I cancel an order?
We process and ship all orders as fast as possible. Please contact us (customercare@eralane.com) as soon as possible with any issues.
If an order has not shipped, we can cancel it free of charge. If an order has already shipped, it must be returned following our normal return policy.
How do I start a return or exchange?
To start a return, please submit a return authorization request. You must get a return authorization prior to sending us your return product or it may be rejected without refund.
For exchanges, please submit a return authorization request and mark it as 'exchange' on the form.
What are the conditions of a return or exchange?
Products must be returned in new condition and in their original packaging.
Same applies for exchanges.
Are there any return or exchange fees?
A 20% restocking fee will be deducted from the refund amount for all returns, unless the product is being returned due to a defect in workmanship. The 20% restocking fee is waived if the product is being exchanged.
If a product is being returned or exchanged due to a defect in workmanship we will pay all shipping fees. If a product is being returned or exchanged due to change of heart (‘buyers remorse’) you will be responsible for the return and/or exchange shipping fees.
When do I get my money back?
Please allow up to 2 weeks for us to process and refund your amount and/or ship an exchange after we have received the returned product. All refunds can only be credited back to the original form of payment, or store credit (your choice).
Price Drop Promise Policy
What is your price drop promise policy?
If the price on a product you have purchased drops by more than $5 within 60 days, we’ll refund the difference less any bank processing fees.
What are the requirements?
The price of the purchased product must change by more than $5 in order to claim a difference refund.
Price change must be for the exact same product variant (same color, size, etc).
You have 60 days from the date of purchase to submit a claim for a price difference refund.
All clearance products or those otherwise stated are excluded.
How do I claim a price drop refund?
Price change refunds are not automatic. You must submit a price drop refund claim within 60 days of purchase.
Refunds will be credited back to the original form of payment, or as store credit (your choice).
Warranty Policy
What does your warranty cover?
We provide a one-year limited warranty on all products from the time of purchase, unless otherwise stated.
Residential:
Covers manufacturing defects in Era Lane products.
Commercial:
Covers metal or solid wood structural failures in products used lightly in coffee shops, hotels, offices, and similar settings.
How will issues be resolved?
Residential:
- For structural failures, replacement parts will be provided at no charge (lead time: 7-13 weeks).
- For soft parts (like threading, piping, buttons, rubber components, and parts with glue as adhesive), local repair charges may be reimbursed if:
- The repair quote is approved by Era Lane.
- Era Lane does not guarantee repair work and is not liable for unsatisfactory repairs.
Commercial:
- May involve shipping replacement parts, organizing repairs, or complete replacement (at our discretion).
- Replacement parts are free (lead time: 7-13 weeks). Customers are responsible for labor and shipping costs.
- Local repair reimbursement conditions apply as above.
What is not covered?
Residential:
This warranty does not cover marble, paint, leather, metal finish, fabric, fiberglass, foams, plywood, rugs, veneers, cushioning, and coating materials. Era lane products that are not explicitly specified suitable for outdoor use are not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of nature (such as wind, flood, freezing water – including splitting and breakage from water accumulation in tubing), animal damage, burn marks (including those resulting from sunlight passing through glass filled with liquid which can at certain times act as a magnifying lens), fading, staining and mildewing of fabrics, compression of cushion fillings/fiber, and failure to take reasonable care of the product including proper care and maintenance is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the product. If the products are removed from the mainland US & Canada the warranty is considered void. There is no warranty on replacement products.
Commercial:
This warranty does not cover soft parts, marble, paint, leather, fabric, fiberglass, polypropylene, foams, plywood, veneers, and coating materials. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Products are not covered by warranty if defect is from causes beyond normal wear and tear. Era Lane products that are not explicitly specified suitable for outdoor use are not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of God (such as a flood) is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the product. There is no warranty on replacement products.
How do I submit a warranty claim?
You must submit a warranty claim for a covered reason within one-year of purchase. The claim may involve providing additional information, including images and a detailed description of the issue.